An important topic for the French is the grouping of similar administrative services into a single platform, thus making it easier to find other relevant services, as well as the use of a single-identification and password system for all administrative websites. According to the survey conducted in 2019, in France and in other european countries included in this survey, a common theme was a desire to improve user experience by simplification of both the used language and terminology on websites.
Measures, which the French would find most helpful when taking advantage of online public services in 2019
Characteristic
Share of respondents
Simplify the language and terminology
50%
Allow the use of a single identification and password for all administrative websites
48%
Create one single platform per domain to easily access information and procedures
43%
Create an online archive for personal documents (ID, attestations)
40%
Access to a citizen account, with an overview of the personal situation, guides for procedures and information about their rights can be found
* The source adds the following information: 1,005 French people were assessed. The total number of participants equalled to 6,011, from six countries (France, UK, Germany, Norway, Spain and Italy). The report has been prepared in accordance with the international standard ISO 20252 "Market studies, social studies and opinion".
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Ipsos, & Sopra Steria. (November 12, 2019). Measures, which the French would find most helpful when taking advantage of online public services in 2019 [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1188315/e-administration-services-government-improvements-suggestions-france/
Ipsos, und Sopra Steria. "Measures, which the French would find most helpful when taking advantage of online public services in 2019." Chart. November 12, 2019. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1188315/e-administration-services-government-improvements-suggestions-france/
Ipsos, Sopra Steria. (2019). Measures, which the French would find most helpful when taking advantage of online public services in 2019. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1188315/e-administration-services-government-improvements-suggestions-france/
Ipsos, and Sopra Steria. "Measures, Which The French Would Find Most Helpful When Taking Advantage of Online Public Services in 2019." Statista, Statista Inc., 12 Nov 2019, https://www.statista.com/statistics/1188315/e-administration-services-government-improvements-suggestions-france/
Ipsos & Sopra Steria, Measures, which the French would find most helpful when taking advantage of online public services in 2019 Statista, https://www.statista.com/statistics/1188315/e-administration-services-government-improvements-suggestions-france/ (last visited November 22, 2024)
Measures, which the French would find most helpful when taking advantage of online public services in 2019 [Graph], Ipsos, & Sopra Steria, November 12, 2019. [Online]. Available: https://www.statista.com/statistics/1188315/e-administration-services-government-improvements-suggestions-france/
