A vast majority of the survey participants agreed that digitalized government services would have a positive impact on their private lives, including the reduction of costs associated with the use of such services, as well as increasing the efficiency of personal data collection for fraud prevention.
While many of the respondents were generally optimistic about the potential of more government digitalization in many areas, almost half remain doubtful that this will help improve the relation between citizens and public institutions.
Expectations of the French people on the impact of government service digitalization in 2018 and 2019
Characteristic
2018
2019
Facilitating the analysis and cross-referencing of personal data, especially in regard to fraud prevention
86%
87%
Reducing expenses
78%
79%
Improving the lives of citizens
74%
79%
Improving the quality of public services
65%
69%
Reducing the ecological footprint**
-
66%
Improving the relation between citizens and the public administration
* The source adds the following information: 1,005 French people were assessed. The total number of participants equalled to 6,011, from six countries (France, UK, Germany, Norway, Spain and Italy). The report has been prepared in accordance with the international standard ISO 20252 "Market studies, social studies and opinion".
** No data available for 2018
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Ipsos, & Sopra Steria. (November 12, 2019). Expectations of the French people on the impact of government service digitalization in 2018 and 2019 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1188281/e-administration-digitalization-services-government-expectations-france/
Ipsos, und Sopra Steria. "Expectations of the French people on the impact of government service digitalization in 2018 and 2019." Chart. November 12, 2019. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1188281/e-administration-digitalization-services-government-expectations-france/
Ipsos, Sopra Steria. (2019). Expectations of the French people on the impact of government service digitalization in 2018 and 2019. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1188281/e-administration-digitalization-services-government-expectations-france/
Ipsos, and Sopra Steria. "Expectations of The French People on The Impact of Government Service Digitalization in 2018 and 2019." Statista, Statista Inc., 12 Nov 2019, https://www.statista.com/statistics/1188281/e-administration-digitalization-services-government-expectations-france/
Ipsos & Sopra Steria, Expectations of the French people on the impact of government service digitalization in 2018 and 2019 Statista, https://www.statista.com/statistics/1188281/e-administration-digitalization-services-government-expectations-france/ (last visited December 22, 2024)
Expectations of the French people on the impact of government service digitalization in 2018 and 2019 [Graph], Ipsos, & Sopra Steria, November 12, 2019. [Online]. Available: https://www.statista.com/statistics/1188281/e-administration-digitalization-services-government-expectations-france/
