Government service digital expectations in France 2019

A vast majority of the survey participants agreed that digitalized government services would have a positive impact on their private lives, including the reduction of costs associated with the use of such services, as well as increasing the efficiency of personal data collection for fraud prevention. While many of the respondents were generally optimistic about the potential of more government digitalization in many areas, almost half remain doubtful that this will help improve the relation between citizens and public institutions.

Expectations of the French people on the impact of government service digitalization in 2018 and 2019

Characteristic	2018	2019
Facilitating the analysis and cross-referencing of personal data, especially in regard to fraud prevention	86%	87%
Reducing expenses	78%	79%
Improving the lives of citizens	74%	79%
Improving the quality of public services	65%	69%
Reducing the ecological footprint**	-	66%
Improving the relation between citizens and the public administration	53%	52%

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Release date

November 2019

More information

Region

France

Survey time period

September 2-22, 2019

Number of respondents

1,005*

Method of interview

Online panel

Supplementary notes

This question was phrased by the source as follows: "Pensez-vous que le développement des services publics numériques va…"

* The source adds the following information: 1,005 French people were assessed. The total number of participants equalled to 6,011, from six countries (France, UK, Germany, Norway, Spain and Italy). The report has been prepared in accordance with the international standard ISO 20252 "Market studies, social studies and opinion".
** No data available for 2018

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