Government Internet service satisfaction in France 2019

The French showed a generally above average positive opinion (63 percent) of online government services, with social security and fiscal services rating the highest at above 70 percent each. This is also reflected in the French skepticism on their government's success in integrating their services and Internet technologies. According to the source, omparable approval for these services is only reached in Norway, which enjoys a high satisfaction across the board for its government's online presence.

How the French rate their satisfaction of online government services per category in 2019

Characteristic	Share of respondents by service
Fiscal, tax services	77%
Social security	72%
Vital records (personal identification, marriage etc.)	66%
Health services	65%
Education, higher education	56%
Employment and unemployment services	54%
Justice and police (reports, fines)	51%

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Release date

November 2019

More information

Region

France

Survey time period

September 2-22, 2019

Number of respondents

1,005*

Method of interview

Online panel

Supplementary notes

This question was phrased by the source as follows: "Dans chacun des secteurs suivants, êtes-vous satisfait des services numériques mis à disposition par l’Etat et les administrations?"

* The source adds the following information: 1,005 French people were assessed. The total number of participants equalled to 6,011, from six countries (France, UK, Germany, Norway, Spain and Italy). The report has been prepared in accordance with the international standard ISO 20252 "Market studies, social studies and opinion".

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