In 2024, a combined 52 percent of adults in the United Kingdom who had flown in the past 12 months and had made a complaint regarding an air travel issue reported that they were either very or fairly satisfied with the progress or resolution of their complaint. Meanwhile, 20 percent of travelers reported being very dissatisfied with the outcome of their complaint.
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Everything on "Airline passenger experience in the United Kingdom" in one document: edited and divided into chapters, including detailed references.
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Overview
Customer complaints
Cancellations and flight delays
Ease of travel
Cost of flying
Further related statistics
* For commercial use only
Basic Account
Starter Account
The statistic on this page is a Premium Statistic and is included in this account.
Professional Account
1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.
