In 2023, a combined 47 percent of adults in the United Kingdom who had flown in the past 12 months and had made a complaint regarding an air travel issue reported that they were either very or fairly satisfied with the progress or resolution of their complaint. Meanwhile, 23 percent of travelers reported being very dissatisfied with the outcome of their complaint.
Satisfaction with the resolution to an air travel complaint in the United Kingdom in 2023
Original survey question: "Thinking more specifically about any complaints you made about the travel issue, how satisfied or dissatisfied were you with each of the following aspects?"
This data set includes responses from approximately 155 travelers who have flown within the last 12 months and have complained about a travel issue. ‘Not applicable’ and ‘Don’t know’ responses were excluded.
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Civil Aviation Authority (UK). (January 10, 2024). Satisfaction with the resolution to an air travel complaint in the United Kingdom in 2023 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1185620/satisfaction-resolution-to-delay-or-long-wait-for-luggage-uk/
Civil Aviation Authority (UK). "Satisfaction with the resolution to an air travel complaint in the United Kingdom in 2023." Chart. January 10, 2024. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1185620/satisfaction-resolution-to-delay-or-long-wait-for-luggage-uk/
Civil Aviation Authority (UK). (2024). Satisfaction with the resolution to an air travel complaint in the United Kingdom in 2023. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1185620/satisfaction-resolution-to-delay-or-long-wait-for-luggage-uk/
Civil Aviation Authority (UK). "Satisfaction with The Resolution to An Air Travel Complaint in The United Kingdom in 2023." Statista, Statista Inc., 10 Jan 2024, https://www.statista.com/statistics/1185620/satisfaction-resolution-to-delay-or-long-wait-for-luggage-uk/
Civil Aviation Authority (UK), Satisfaction with the resolution to an air travel complaint in the United Kingdom in 2023 Statista, https://www.statista.com/statistics/1185620/satisfaction-resolution-to-delay-or-long-wait-for-luggage-uk/ (last visited December 21, 2024)
Satisfaction with the resolution to an air travel complaint in the United Kingdom in 2023 [Graph], Civil Aviation Authority (UK), January 10, 2024. [Online]. Available: https://www.statista.com/statistics/1185620/satisfaction-resolution-to-delay-or-long-wait-for-luggage-uk/
