Experience of issues at airports in the UK 2024

Published by Statista Research Department, Mar 11, 2025

In 2024, 18 percent of air passengers in the UK reported that they experienced crowding at an airport while traveling. Meanwhile, some 14 percent of travelers experienced delays or long queues at immigration.

Share of air passengers experiencing queuing and crowding at airports in the United Kingdom in 2024, by type of issue

CharacteristicShare of adults experiencing the flight issue
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Statistic: Share of air passengers experiencing queuing and crowding at airports in the United Kingdom in 2024, by type of issue

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Release date

February 2025

Region

United Kingdom

Survey time period

October 2024

Number of respondents

2,163 respondents

Age group

18 years and older

Special properties

who have flown in the last 12 months

Method of interview

Online survey

Supplementary notes

The question of the survey: "During your most recent journey, did you experience any of the following issues?"

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Statistics on " Airline passenger experience in the United Kingdom "

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Overview

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Customer complaints

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Cancellations and flight delays

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Ease of travel

4

Cost of flying

3

Further related statistics

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