In 2024, more than half of air passengers who experienced travel disruptions also received information on the reason for this disruption. Passengers traveling in 2020 and 2021 after the outbreak of the COVID-19 pandemic, had reported that they had received information on the cause of travel disruptions far more regularly, in around 73 to 74 percent of cases.
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Everything on "Airline passenger experience in the United Kingdom" in one document: edited and divided into chapters, including detailed references.
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Overview
Customer complaints
Cancellations and flight delays
Ease of travel
Cost of flying
Further related statistics
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