Share of adults satisfied with the handling of airport/airline complaints 2016-2023

Shared of people satisfied with the handling of airport/airline complaints in the United Kingdom from 2016 to 2023

CharacteristicShare of adults
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Statistic: Shared of people satisfied with the handling of airport/airline complaints in the United Kingdom from 2016 to 2023
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Release date

January 2024

Region

United Kingdom

Survey time period

2016 to 2023

Number of respondents

1,006 respondents

Age group

18 years and older

Special properties

who have flown in the last 12 months

Method of interview

Online survey

Supplementary notes

March 2016 sample size: 3,507 respondents
October 2016 sample size: 3,551 respondents
March 2017 sample size: 3,002 respondents
October 2017 sample size: 3,002 respondents
April 2018 sample size: 3,500 respondents
October 2018 sample size: 3,538 respondents
April 2019 sample size: 3,500 respondents
November 2019 sample size: 3,501 respondents
November 2020 sample size: 637 to 1,345 respondents
November 2021 sample size: 389 to 583 respondents
October 2022 sample size: 814 respondents
October 2023 sample size: 1,006 respondents

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Airline passenger experience in the United Kingdom

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Statistics on " Airline passenger experience in the United Kingdom "

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Overview

5

Customer complaints

4

Cancellations and flight delays

4

Ease of travel

4

Cost of flying

3

Further related statistics

13

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