In 2022, satisfaction with the handling of complaints dropped to only 50 percent of passengers. This was the lowest level of satisfaction recorded during the specified time frame, and it was the same as the satisfaction level recorded in the March 2017 survey.
Shared of people satisfied with the handling of airport/airline complaints in the United Kingdom from 2016 to 2023
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Shared of people satisfied with the handling of airport/airline complaints in the United Kingdom from 2016 to 2023
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Civil Aviation Authority (UK). (January 10, 2024). Shared of people satisfied with the handling of airport/airline complaints in the United Kingdom from 2016 to 2023 [Graph]. In Statista. Retrieved March 03, 2025, from https://www.statista.com/statistics/1185549/satisfaction-handling-airport-airline-complaints-uk/
Civil Aviation Authority (UK). "Shared of people satisfied with the handling of airport/airline complaints in the United Kingdom from 2016 to 2023." Chart. January 10, 2024. Statista. Accessed March 03, 2025. https://www.statista.com/statistics/1185549/satisfaction-handling-airport-airline-complaints-uk/
Civil Aviation Authority (UK). (2024). Shared of people satisfied with the handling of airport/airline complaints in the United Kingdom from 2016 to 2023. Statista. Statista Inc.. Accessed: March 03, 2025. https://www.statista.com/statistics/1185549/satisfaction-handling-airport-airline-complaints-uk/
Civil Aviation Authority (UK). "Shared of People Satisfied with The Handling of Airport/Airline Complaints in The United Kingdom from 2016 to 2023." Statista, Statista Inc., 10 Jan 2024, https://www.statista.com/statistics/1185549/satisfaction-handling-airport-airline-complaints-uk/
Civil Aviation Authority (UK), Shared of people satisfied with the handling of airport/airline complaints in the United Kingdom from 2016 to 2023 Statista, https://www.statista.com/statistics/1185549/satisfaction-handling-airport-airline-complaints-uk/ (last visited March 03, 2025)
Shared of people satisfied with the handling of airport/airline complaints in the United Kingdom from 2016 to 2023 [Graph], Civil Aviation Authority (UK), January 10, 2024. [Online]. Available: https://www.statista.com/statistics/1185549/satisfaction-handling-airport-airline-complaints-uk/
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