Main KPIs used by firms to measure OCX in Italy 2019

What key performance indicators did you introduce to measure Omnichannel Customer Experience (OCX)?

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Release date

March 2020

Region

Italy

Survey time period

2019

Number of respondents

120 respondents

Special properties

Companies

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "Quali sono i KPI introdotti a livello organizzativo per misurare la Omnichannel Customer Experience (OCX)?"

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