In 2019, especially older American consumers preferred to talk with a person when claiming insurance, rather than doing this online. Indeed, according to a 2019 survey, roughly six out of ten U.S consumer older than 45 years preferred phone-based claims processes over online. However, 43 percent of respondents aged between 18 and 44 years - the plurality for this demographic - preferred online claims.
Do you prefer using an online claim over a phone claim?
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DXC Technology. (June 30, 2020). Do you prefer using an online claim over a phone claim? [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/1184442/online-insurance-claim-preference-in-usa-by-age/
DXC Technology. "Do you prefer using an online claim over a phone claim?." Chart. June 30, 2020. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/1184442/online-insurance-claim-preference-in-usa-by-age/
DXC Technology. (2020). Do you prefer using an online claim over a phone claim?. Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/1184442/online-insurance-claim-preference-in-usa-by-age/
DXC Technology. "Do You Prefer Using An Online Claim over a Phone Claim?." Statista, Statista Inc., 30 Jun 2020, https://www.statista.com/statistics/1184442/online-insurance-claim-preference-in-usa-by-age/
DXC Technology, Do you prefer using an online claim over a phone claim? Statista, https://www.statista.com/statistics/1184442/online-insurance-claim-preference-in-usa-by-age/ (last visited November 23, 2024)
Do you prefer using an online claim over a phone claim? [Graph], DXC Technology, June 30, 2020. [Online]. Available: https://www.statista.com/statistics/1184442/online-insurance-claim-preference-in-usa-by-age/
