In the third quarter of 2023, UK airlines received 14,769 passenger complaints regarding delayed or cancelled flight under the European Commission's regulation 261. The regulation protects air passengers who have checked in on time but have been affected by long delays, flight cancellations, and missed connections.
Number of complaints against UK airlines in 2019 and 2023, by type and quarter
Regulation 261 protects passengers being denied boarding or experiencing cancellations or long delays.
Regulation 1107 concerns the rights of disabled passengers and passengers with reduced mobility.
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Civil Aviation Authority (UK). (January 25, 2024). Number of complaints against UK airlines in 2019 and 2023, by type and quarter [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1183228/quarterly-uk-airline-passenger-complaints-type/
Civil Aviation Authority (UK). "Number of complaints against UK airlines in 2019 and 2023, by type and quarter." Chart. January 25, 2024. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1183228/quarterly-uk-airline-passenger-complaints-type/
Civil Aviation Authority (UK). (2024). Number of complaints against UK airlines in 2019 and 2023, by type and quarter. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1183228/quarterly-uk-airline-passenger-complaints-type/
Civil Aviation Authority (UK). "Number of Complaints against Uk Airlines in 2019 and 2023, by Type and Quarter." Statista, Statista Inc., 25 Jan 2024, https://www.statista.com/statistics/1183228/quarterly-uk-airline-passenger-complaints-type/
Civil Aviation Authority (UK), Number of complaints against UK airlines in 2019 and 2023, by type and quarter Statista, https://www.statista.com/statistics/1183228/quarterly-uk-airline-passenger-complaints-type/ (last visited November 21, 2024)
Number of complaints against UK airlines in 2019 and 2023, by type and quarter [Graph], Civil Aviation Authority (UK), January 25, 2024. [Online]. Available: https://www.statista.com/statistics/1183228/quarterly-uk-airline-passenger-complaints-type/
