Customers loyalty rate of selected banks in Russia in 2020, by bank

Published by A. Melkadze, Feb 4, 2022
As of September 2020, 34 percent of Sberbank customers were loyal to their bank for more than five years. Post Bank and VTB Bank followed next, with 33 and 30 percent of loyal clients, respectively.

Financial institution's customers loyalty rate in Russia in 2020, by bank

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Source

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Release date

September 2020

Region

Russia

Survey time period

August 10 to 20, 2020

Number of respondents

5,038 respondents

Method of interview

Online survey

Supplementary notes

The survey was conducted across eight federal districts, in more than 200 cities.

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