Global attack rate at additional touchpoints across online customer journey 2023

Published by Ani Petrosyan, Sep 30, 2024

In 2023, the attack rate on password resets on desktop devices worldwide was 23.1 percent. Details change were one of the additional high-risk touchpoints across the digital customer journey. Additionally, detail changes in mobile browser had an attack rate of 10 percent in the same timeframe. Transfers and ad listings on mobile apps had the lowest attack rate.

Attack rate at additional high-risk touchpoints across the online customer journey worldwide in 2023

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Release date

April 2024

Region

Worldwide

Survey time period

2023

Special properties

based on source's characteristics; wider industry metrics may vary

Supplementary notes

Attacks in the Digital Identity Network are split by human-initiated attacks, which typically return full digital identity profiling data relating to individual events, and high velocity automated bot attacks.

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