During a 2020 survey, 83 percent of respondents in both Brazil and Chile said they use WhatsApp in their purchasing process. In Peru, 77 percent of participants said they integrated this communication platform into their shopping.
Use of WhatsApp in the purchasing process in selected countries in Latin America as of June 2020
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Share of respondents
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America Retail. (September 29, 2020). Use of WhatsApp in the purchasing process in selected countries in Latin America as of June 2020 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1180339/use-whatsapp-purchasing-process-latin-america/
America Retail. "Use of WhatsApp in the purchasing process in selected countries in Latin America as of June 2020." Chart. September 29, 2020. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1180339/use-whatsapp-purchasing-process-latin-america/
America Retail. (2020). Use of WhatsApp in the purchasing process in selected countries in Latin America as of June 2020. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1180339/use-whatsapp-purchasing-process-latin-america/
America Retail. "Use of Whatsapp in The Purchasing Process in Selected Countries in Latin America as of June 2020." Statista, Statista Inc., 29 Sep 2020, https://www.statista.com/statistics/1180339/use-whatsapp-purchasing-process-latin-america/
America Retail, Use of WhatsApp in the purchasing process in selected countries in Latin America as of June 2020 Statista, https://www.statista.com/statistics/1180339/use-whatsapp-purchasing-process-latin-america/ (last visited July 22, 2024)
Use of WhatsApp in the purchasing process in selected countries in Latin America as of June 2020 [Graph], America Retail, September 29, 2020. [Online]. Available: https://www.statista.com/statistics/1180339/use-whatsapp-purchasing-process-latin-america/