Mexico: main issues encountered when buying online during COVID-19

Published by
Stephanie Chevalier,
Jun 24, 2022
According to a survey fielded in Mexico in June 2020, 35 percent of the participants said that the main problem they encountered when making online purchases during the COVID-19 pandemic was the late deliveries. The second most common problem encountered by the consumers was the difficulty in communicating with customer service, with 23 percent of respondents raising this issue.

Main issues experienced by consumers when making online purchases during the coronavirus (COVID-19) pandemic in Mexico as of June 2020

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Release date

July 2020

Region

Mexico

Survey time period

June 17 to 25, 2020

Number of respondents

177 respondents

Age group

18 years and older

Special properties

Purchases made in the last two months

Method of interview

Online panel

Supplementary notes

To the questions: "Did you have any of the following problems while shopping online in the last 2 months?" ("¿Tuviste alguno de los siguientes problemas al comprar por internet en los últimos 2 meses?")

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