Digitalization priorities of SMBs Philippines 2020

Published by
Christy Balita,
Oct 28, 2021
According to a survey conducted in the Philippines in 2020, around 26 percent of small and medium businesses stated that they prioritized delivering improved customer experiences in their digitalization transformation. That same year, the Philippines ranked 12th in digital maturity compared to countries in the Asia Pacific region.

Share of digitalization priorities of small and medium businesses in the Philippines in 2020

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Release date

September 2020

Region

Philippines

Survey time period

2020

Number of respondents

1,424 respondents

Supplementary notes

The number of respondents has been collected from over 14 markets. The exact number of respondents from the Philippines was not specified.

The survey was conducted among manager-level and above roles, such as business owners, CEOs, directors and heads of departments.

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