Digitalization index of banks in Russia 2020, by customer journey stage

Digitalization index of banks in Russia in 2020, by stage of customer journey*

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Release date

2020

Region

Russia

Survey time period

September 2020

Supplementary notes

* Based on 1,108 functionalities and six stages of customer-bank interaction.

The analysis was based on an overview of digital maturity between banks (DBM benchmark) and assessment of digital banking channels from customer experience perspective (UX assessment).

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Statistics on " Banking in Russia "

Other statistics that may interest you Banking in Russia

Overview

8

Systemically important banks

6

Loans and lending

8

Deposits and savings

6

Commercial banking

7

Financial behavior

7

Further related statistics

12
Access all statistics starting from $2,388 USD yearly *

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