In a survey conducted in 2019 throughout Southeast Asia, 58 percent of the surveyed merchants stated that they did not accept e-wallet payments as they did not understand the payment process. Comparatively, for the same survey 30 percent of the surveyed merchants stated that they did not accept e-wallet payments as they had poor or slow internet connectivity at their shop.
Leading reasons among merchants for not accepting e-wallet payments in Southeast Asia 2019
Original survey statement: "Percentage of Southeast Asian merchant respondents who cite a reason as the most important in not accepting payment through e-wallets."
Survey was conducted in Indonesia, Malaysia, Singapore, Thailand, and Vietnam.
Source did not provide a more detailed methodology.
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BCG. (May 22, 2020). Leading reasons among merchants for not accepting e-wallet payments in Southeast Asia 2019 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1177682/sea-leading-reasons-against-e-wallet-payments/
BCG. "Leading reasons among merchants for not accepting e-wallet payments in Southeast Asia 2019." Chart. May 22, 2020. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1177682/sea-leading-reasons-against-e-wallet-payments/
BCG. (2020). Leading reasons among merchants for not accepting e-wallet payments in Southeast Asia 2019. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1177682/sea-leading-reasons-against-e-wallet-payments/
BCG. "Leading Reasons among Merchants for Not Accepting E-wallet Payments in Southeast Asia 2019." Statista, Statista Inc., 22 May 2020, https://www.statista.com/statistics/1177682/sea-leading-reasons-against-e-wallet-payments/
BCG, Leading reasons among merchants for not accepting e-wallet payments in Southeast Asia 2019 Statista, https://www.statista.com/statistics/1177682/sea-leading-reasons-against-e-wallet-payments/ (last visited December 22, 2024)
Leading reasons among merchants for not accepting e-wallet payments in Southeast Asia 2019 [Graph], BCG, May 22, 2020. [Online]. Available: https://www.statista.com/statistics/1177682/sea-leading-reasons-against-e-wallet-payments/
