Preferred contact form for online shopping in Denmark 2019-2020

Published by
L. Yltävä,
Jul 26, 2023
Mail was the most preferred contact form among online shoppers in Denmark in recent years. Despite there was a decrease in the respondents who pointed this contact way as optimal, there were 54 percent of Danes who chose mail as the best contact way when online shopping in 2020.

Preferred contact form for internet shopping in Denmark in 2019 and 2020

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Release date

September 2020

Region

Denmark

Survey time period

2019 to 2020

Number of respondents

1,247*

Supplementary notes

*Number of respondents for 2020. The corresponding number for 2019 is 1,202 respondents.

This question was phrased by the source as follows: "Hvilken form for kontakt foretrækker du generelt, når du handler i en internetbutik?"

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