Main reasons for returning items bought online in the UK 2020

Published by
Stephanie Chevalier,
Jul 7, 2021
A survey conducted in July 2020 with 1,000 UK consumers, revealed that the main reason for returning items that were bought online was to do with fit issues. Around 66 percent of those polled in the study said they returned products because they 'didn't fit'.

Main reasons for returning online purchases among consumers in the United Kingdom (UK) in 2020

© Statista 2024
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

Release date

September 2020

Region

United Kingdom

Survey time period

July 2020

Number of respondents

1,000 respondents

Special properties

E-commerce shoppers

Supplementary notes

The survey was conducted with Gen Z, Millennial, Gen X, and Baby Boomer consumers.

The source did not provide an exact date of release for this study. In this statistic, date of access is used in lieu of date of release.

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " E-commerce returns in the United States "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you E-commerce returns in the United States

Overview

5

Company return policies

7

Preferences and methods

5

Consumer behavior

6

Bracketing

4

Returns experience

7

Further related statistics

9

Further Content: You might find this interesting as well

Statistics

Topics

Reverse logisticsAmazonLogistics industry in the U.S.Courier, express and parcel (CEP) market in the United StatesOnline shopping behavior in the United States
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.