Only eight percent of e-commerce companies surveyed in Europe and North America in October 2020 planned to introduce free returns the following year. At that time, more than half of the e-commerce executives who participated in the survey said their company already offered free returns. Up to 25 percent stated their firm would not adopt a free returns policy in 2021.
Share of e-commerce companies planning on offering free returns in North America and Europe in 2021
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Share of respondents
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SearchNode. (July 11, 2021). Share of e-commerce companies planning on offering free returns in North America and Europe in 2021 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1173872/free-returns-offering-ecommerce-companies-worldwide/
SearchNode. "Share of e-commerce companies planning on offering free returns in North America and Europe in 2021." Chart. July 11, 2021. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1173872/free-returns-offering-ecommerce-companies-worldwide/
SearchNode. (2021). Share of e-commerce companies planning on offering free returns in North America and Europe in 2021. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1173872/free-returns-offering-ecommerce-companies-worldwide/
SearchNode. "Share of E-commerce Companies Planning on Offering Free Returns in North America and Europe in 2021." Statista, Statista Inc., 11 Jul 2021, https://www.statista.com/statistics/1173872/free-returns-offering-ecommerce-companies-worldwide/
SearchNode, Share of e-commerce companies planning on offering free returns in North America and Europe in 2021 Statista, https://www.statista.com/statistics/1173872/free-returns-offering-ecommerce-companies-worldwide/ (last visited July 22, 2024)
Share of e-commerce companies planning on offering free returns in North America and Europe in 2021 [Graph], SearchNode, July 11, 2021. [Online]. Available: https://www.statista.com/statistics/1173872/free-returns-offering-ecommerce-companies-worldwide/
