Satisfaction level on health insurance purchase India 2020 by distribution channel

Published by A. Minhas, Jul 12, 2023
In a survey conducted in 2020, health insurance agents in India were given the highest score in terms of customer satisfaction with 8.5 out of 10 points. Banks followed with a score of 8.4 while insurer website and aggregator had a score 8.1 points each.

Customer satisfaction on purchase of health insurance in India in 2020, by distribution channel

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Release date

August 2020

Region

India

Survey time period

2020

Number of respondents

1000+

Age group

28-45

Supplementary notes

Customer satisfaction scale ranges from 1 to 10. 10 points is equivalent to completely satisfied.

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