Brazil: chatbot demand distribution by sector 2022

Published by
Tiago Bianchi,
Nov 9, 2024
In 2022, almost one out of four (24 percent) companies surveyed in Brazil stated that they have developed chatterbots predominantly for finance-related businesses. Retail ranked second, mentioned by 15 percent of responding companies, while other activities amounted to around 18 percent.

Chatbot demand distribution in Brazil as of July 2022, by sector

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Release date

August 2022

Region

Brazil

Survey time period

May to July 2022

Number of respondents

94 companies that developed bots and/or tools for bots development

Method of interview

Online survey

Supplementary notes

Question: "To which vertical has your company most developed bots in this year so far in Brazil?"

* The study only shows verticals mentioned by at least 3 percent of the respondents.

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