Brazil: most demanded purposes of chatbots 2022

Published by
Tiago Bianchi,
Dec 5, 2022
In Brazil, nearly two-thirds (66 percent) of companies surveyed in 2022 stated that the majority of the chatterbots they developed that year were used in customer service. Back office support ranked second, mentioned by 11 percent of the responding companies, while sales ranked third for 9 percent of the interviewees.

Leading uses of chatbots in Brazil as of July 2022

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Release date

August 2022

Region

Brazil

Survey time period

May to July 2022

Number of respondents

94 companies that developed bots and/or tools for bots development

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "To which bot finality has your company most developed projects so far in Brazil?"

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