UK e-shoppers: impact of time slot delivery 2019

According to a 2019 survey conducted in the United Kingdom (UK), when it comes to deciding on a website/retailer for online shopping, 70 percent of consumers stated that being able to select the day and exact timeslot in advance of the delivery had a positive impact on their choice.

"Would the ability to select the day and exact 1-hour window/timeslot in advance of your delivery make you more likely to purchase from a website/retailer?"

Characteristic	Share of e-shoppers
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Statistic: "Would the ability to select the day and exact 1-hour window/timeslot in advance of your delivery make you more likely to purchase from a website/retailer?"

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DPD

Release date

February 2020

More information

Region

United Kingdom

Survey time period

May 7, 2019 to July 10, 2019

Number of respondents

24,258*

Age group

18 years and older

Special properties

ordered physical goods online since January 2019 and then received a parcel.

Method of interview

Online interview

Supplementary notes

* Across 21 European countries (Austria, Belgium, Croatia, Czechia, Estonia, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, UK) and Russia. Between 800 and 1,515 participants were interviewed per country.

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