COVID-19: direct vs 3rd party food delivery preference of U.S. consumers by week 2020

As as a result of the coronavirus (COVID-19) pandemic, consumers in the United States shifted to ordering online for delivery or takeout from restaurants as many establishments were closed to the public. U.S. consumers showed a strong preference towards ordering online directly through restaurants vs. using third party delivery services. Between March and May 2020, over 60 percent of respondents stated that they ordered online directly from the restaurants website or app.

Share of consumers in the United States ordering online directly through restaurants rather than third-party delivery from March to May 2020, by week

Week beginning	Restaurant website or app	Third party delivery
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Statistic: Share of consumers in the United States ordering online directly through restaurants rather than third-party delivery from March to May 2020, by week

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Release date

June 2020

More information

Region

United States

Survey time period

February to May 2020

Number of respondents

500 consumers

Special properties

among consumers who ordered online to restaurants in the past week

Supplementary notes

Question was phrased by source as:
You indicated that you ordered online from the following restaurants either pickup or delivery. Do you recall whether you ordered from the restaurant's website or mobile app directly or from a third-party company like Grubhub, DoorDash, UberEats, Postmates or some other food delivery services?
Survey type was not indicated by source.

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