The comparative results of surveys conducted in May 2020 and August 2020 revealed that in the United Kingdom (UK), the most preferred option when returning items purchased online was collection from home with 36 percent. This option was followed by dropping the product off at a Post Office with 26 percent of the respondents in June opting for this. Dropping items off at a Royal Mail Customer Service Point and, into a Parcel Postbox were somewhat unpopular among online shoppers as approximately 7 percent of the customers chose them.
Change in customer preference of different delivery return options during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020
Characteristic
May '20
Jun '20
Jul '20
Aug '20
Collection from home
40%
38%
38%
36%
Dropping off at a Post Office
26%
27%
29%
26%
Dropping off at a Royal Mail Customer Service Point
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Royal Mail. (October 21, 2020). Change in customer preference of different delivery return options during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1170461/coronavirus-change-delivery-return-preference-uk/
Royal Mail. "Change in customer preference of different delivery return options during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020 ." Chart. October 21, 2020. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1170461/coronavirus-change-delivery-return-preference-uk/
Royal Mail. (2020). Change in customer preference of different delivery return options during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020 . Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1170461/coronavirus-change-delivery-return-preference-uk/
Royal Mail. "Change in Customer Preference of Different Delivery Return Options during Covid-19 Pandemic in The United Kingdom (Uk) from May to August 2020 ." Statista, Statista Inc., 21 Oct 2020, https://www.statista.com/statistics/1170461/coronavirus-change-delivery-return-preference-uk/
Royal Mail, Change in customer preference of different delivery return options during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020 Statista, https://www.statista.com/statistics/1170461/coronavirus-change-delivery-return-preference-uk/ (last visited December 22, 2024)
Change in customer preference of different delivery return options during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020 [Graph], Royal Mail, October 21, 2020. [Online]. Available: https://www.statista.com/statistics/1170461/coronavirus-change-delivery-return-preference-uk/
