Problems of residential consumers with Royal Mail's services in the UK 2020-2022

Published by Statista Research Department, Nov 16, 2023
In a survey conducted in 2022, 37 percent of residential consumers stated that misdelivered mail was one of the major problems for them with Royal Mail. The same survey revealed that 31 percent of people find delayed mail as a significant inconvenience.

Residential consumers' problems with Royal Mail's services in the UK in 2022

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Source

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Release date

December 2021

Region

United Kingdom

Survey time period

Q3 2020 to Q2 2022

Number of respondents

5,147 (2020-21), 5,161 (2021-22)

Special properties

residential consumers

Supplementary notes

Type of survey and age of respondents were not stated by the source.

Figures prior to 2021 were taken from previous versions of the report.

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Overview

5

Financial performance

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GLS

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Customer satisfaction

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Environmental footprint

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