During a 2021 survey, roughly 41 percent of small and medium-sized enterprises who used postal services in the UK stated that they were very satisfied with Royal Mail postal services. The same survey around revealed that 13 percent of customers from SMEs were neither satisfied nor dissatisfied with other providers.
Satisfaction of small and medium-sized enterprises (SMEs) with postal services in the UK in 2021, by provider
Characteristic
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
-
-
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Ofcom. (December 8, 2021). Satisfaction of small and medium-sized enterprises (SMEs) with postal services in the UK in 2021, by provider [Graph]. In Statista. Retrieved July 03, 2024, from https://www.statista.com/statistics/1166063/satisfaction-sme-postal-services-providers-united-kingdom/
Ofcom. "Satisfaction of small and medium-sized enterprises (SMEs) with postal services in the UK in 2021, by provider." Chart. December 8, 2021. Statista. Accessed July 03, 2024. https://www.statista.com/statistics/1166063/satisfaction-sme-postal-services-providers-united-kingdom/
Ofcom. (2021). Satisfaction of small and medium-sized enterprises (SMEs) with postal services in the UK in 2021, by provider. Statista. Statista Inc.. Accessed: July 03, 2024. https://www.statista.com/statistics/1166063/satisfaction-sme-postal-services-providers-united-kingdom/
Ofcom. "Satisfaction of Small and Medium-sized Enterprises (Smes) with Postal Services in The Uk in 2021, by Provider." Statista, Statista Inc., 8 Dec 2021, https://www.statista.com/statistics/1166063/satisfaction-sme-postal-services-providers-united-kingdom/
Ofcom, Satisfaction of small and medium-sized enterprises (SMEs) with postal services in the UK in 2021, by provider Statista, https://www.statista.com/statistics/1166063/satisfaction-sme-postal-services-providers-united-kingdom/ (last visited July 03, 2024)
Satisfaction of small and medium-sized enterprises (SMEs) with postal services in the UK in 2021, by provider [Graph], Ofcom, December 8, 2021. [Online]. Available: https://www.statista.com/statistics/1166063/satisfaction-sme-postal-services-providers-united-kingdom/