Fourty-six percent of respondents across all industries reported receiving benefits from AI interactions in terms of more trustworthy interactions as of 2020. Respondents from the automotive and banking and insurance sectors reported higher level of intangible benefits received from interactions with AI.
Share of customers receiving intangible benefits from AI interactions with organizations worldwide as of 2020, by industry
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Capgemini. (July 16, 2020). Share of customers receiving intangible benefits from AI interactions with organizations worldwide as of 2020, by industry [Graph]. In Statista. Retrieved December 18, 2024, from https://www.statista.com/statistics/1156074/customers-intangible-benefits-ai-interactions-by-industry/
Capgemini. "Share of customers receiving intangible benefits from AI interactions with organizations worldwide as of 2020, by industry." Chart. July 16, 2020. Statista. Accessed December 18, 2024. https://www.statista.com/statistics/1156074/customers-intangible-benefits-ai-interactions-by-industry/
Capgemini. (2020). Share of customers receiving intangible benefits from AI interactions with organizations worldwide as of 2020, by industry. Statista. Statista Inc.. Accessed: December 18, 2024. https://www.statista.com/statistics/1156074/customers-intangible-benefits-ai-interactions-by-industry/
Capgemini. "Share of Customers Receiving Intangible Benefits from Ai Interactions with Organizations Worldwide as of 2020, by Industry." Statista, Statista Inc., 16 Jul 2020, https://www.statista.com/statistics/1156074/customers-intangible-benefits-ai-interactions-by-industry/
Capgemini, Share of customers receiving intangible benefits from AI interactions with organizations worldwide as of 2020, by industry Statista, https://www.statista.com/statistics/1156074/customers-intangible-benefits-ai-interactions-by-industry/ (last visited December 18, 2024)
Share of customers receiving intangible benefits from AI interactions with organizations worldwide as of 2020, by industry [Graph], Capgemini, July 16, 2020. [Online]. Available: https://www.statista.com/statistics/1156074/customers-intangible-benefits-ai-interactions-by-industry/
