Fifty-five percent of respondents across all industries reported tangible benefits when it comes to enjoying the 24/7 availability from AI interactions as of 2020. In contrast, only 36 percent of respondents reported tangible benefits in the reduction of customer effort.
Share of customers receiving tangible benefits from AI interactions with organizations worldwide as of 2020, by industry
Characteristic
All sectors
Public sector
Utilities
Consumer products and retail
Automotive
Banking and insurance
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Capgemini. (July 16, 2020). Share of customers receiving tangible benefits from AI interactions with organizations worldwide as of 2020, by industry [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1156062/customers-tangible-benefits-ai-interactions-by-industry/
Capgemini. "Share of customers receiving tangible benefits from AI interactions with organizations worldwide as of 2020, by industry." Chart. July 16, 2020. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1156062/customers-tangible-benefits-ai-interactions-by-industry/
Capgemini. (2020). Share of customers receiving tangible benefits from AI interactions with organizations worldwide as of 2020, by industry. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1156062/customers-tangible-benefits-ai-interactions-by-industry/
Capgemini. "Share of Customers Receiving Tangible Benefits from Ai Interactions with Organizations Worldwide as of 2020, by Industry." Statista, Statista Inc., 16 Jul 2020, https://www.statista.com/statistics/1156062/customers-tangible-benefits-ai-interactions-by-industry/
Capgemini, Share of customers receiving tangible benefits from AI interactions with organizations worldwide as of 2020, by industry Statista, https://www.statista.com/statistics/1156062/customers-tangible-benefits-ai-interactions-by-industry/ (last visited August 24, 2024)
Share of customers receiving tangible benefits from AI interactions with organizations worldwide as of 2020, by industry [Graph], Capgemini, July 16, 2020. [Online]. Available: https://www.statista.com/statistics/1156062/customers-tangible-benefits-ai-interactions-by-industry/