Fifty-five percent of respondents across all industries reported tangible benefits when it comes to enjoying the 24/7 availability from AI interactions as of 2020. In contrast, only 36 percent of respondents reported tangible benefits in the reduction of customer effort.
Share of customers receiving tangible benefits from AI interactions with organizations worldwide as of 2020, by industry
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Capgemini. (July 16, 2020). Share of customers receiving tangible benefits from AI interactions with organizations worldwide as of 2020, by industry [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1156062/customers-tangible-benefits-ai-interactions-by-industry/
Capgemini. "Share of customers receiving tangible benefits from AI interactions with organizations worldwide as of 2020, by industry." Chart. July 16, 2020. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1156062/customers-tangible-benefits-ai-interactions-by-industry/
Capgemini. (2020). Share of customers receiving tangible benefits from AI interactions with organizations worldwide as of 2020, by industry. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1156062/customers-tangible-benefits-ai-interactions-by-industry/
Capgemini. "Share of Customers Receiving Tangible Benefits from Ai Interactions with Organizations Worldwide as of 2020, by Industry." Statista, Statista Inc., 16 Jul 2020, https://www.statista.com/statistics/1156062/customers-tangible-benefits-ai-interactions-by-industry/
Capgemini, Share of customers receiving tangible benefits from AI interactions with organizations worldwide as of 2020, by industry Statista, https://www.statista.com/statistics/1156062/customers-tangible-benefits-ai-interactions-by-industry/ (last visited December 23, 2024)
Share of customers receiving tangible benefits from AI interactions with organizations worldwide as of 2020, by industry [Graph], Capgemini, July 16, 2020. [Online]. Available: https://www.statista.com/statistics/1156062/customers-tangible-benefits-ai-interactions-by-industry/
