Of the respondents from the banking and insurance sector, 61 percent are satisfied with AI interactions as of 2020, compared to 53 percent of respondents from the utilities sector. The overall customer satisfaction rate across all sectors stood at 57 percent at that time, a decrease of 12 percent from 2018.
Customer satisfaction with AI interactions with organizations worldwide as of 2020, by industry
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Capgemini. (July 16, 2020). Customer satisfaction with AI interactions with organizations worldwide as of 2020, by industry [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1156047/customer-satisfaction-with-ai-interactions-by-industry/
Capgemini. "Customer satisfaction with AI interactions with organizations worldwide as of 2020, by industry." Chart. July 16, 2020. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1156047/customer-satisfaction-with-ai-interactions-by-industry/
Capgemini. (2020). Customer satisfaction with AI interactions with organizations worldwide as of 2020, by industry. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1156047/customer-satisfaction-with-ai-interactions-by-industry/
Capgemini. "Customer Satisfaction with Ai Interactions with Organizations Worldwide as of 2020, by Industry." Statista, Statista Inc., 16 Jul 2020, https://www.statista.com/statistics/1156047/customer-satisfaction-with-ai-interactions-by-industry/
Capgemini, Customer satisfaction with AI interactions with organizations worldwide as of 2020, by industry Statista, https://www.statista.com/statistics/1156047/customer-satisfaction-with-ai-interactions-by-industry/ (last visited December 22, 2024)
Customer satisfaction with AI interactions with organizations worldwide as of 2020, by industry [Graph], Capgemini, July 16, 2020. [Online]. Available: https://www.statista.com/statistics/1156047/customer-satisfaction-with-ai-interactions-by-industry/
