Of the respondents from the banking and insurance sector, 61 percent are satisfied with AI interactions as of 2020, compared to 53 percent of respondents from the utilities sector. The overall customer satisfaction rate across all sectors stood at 57 percent at that time, a decrease of 12 percent from 2018.
Customer satisfaction with AI interactions with organizations worldwide as of 2020, by industry
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Capgemini. (July 16, 2020). Customer satisfaction with AI interactions with organizations worldwide as of 2020, by industry [Graph]. In Statista. Retrieved November 04, 2024, from https://www.statista.com/statistics/1156047/customer-satisfaction-with-ai-interactions-by-industry/
Capgemini. "Customer satisfaction with AI interactions with organizations worldwide as of 2020, by industry." Chart. July 16, 2020. Statista. Accessed November 04, 2024. https://www.statista.com/statistics/1156047/customer-satisfaction-with-ai-interactions-by-industry/
Capgemini. (2020). Customer satisfaction with AI interactions with organizations worldwide as of 2020, by industry. Statista. Statista Inc.. Accessed: November 04, 2024. https://www.statista.com/statistics/1156047/customer-satisfaction-with-ai-interactions-by-industry/
Capgemini. "Customer Satisfaction with Ai Interactions with Organizations Worldwide as of 2020, by Industry." Statista, Statista Inc., 16 Jul 2020, https://www.statista.com/statistics/1156047/customer-satisfaction-with-ai-interactions-by-industry/
Capgemini, Customer satisfaction with AI interactions with organizations worldwide as of 2020, by industry Statista, https://www.statista.com/statistics/1156047/customer-satisfaction-with-ai-interactions-by-industry/ (last visited November 04, 2024)
Customer satisfaction with AI interactions with organizations worldwide as of 2020, by industry [Graph], Capgemini, July 16, 2020. [Online]. Available: https://www.statista.com/statistics/1156047/customer-satisfaction-with-ai-interactions-by-industry/
