Petroc Taylor
Research expert covering global developments in the use of data
Get in touch with us nowIncrease in touchless customer interactions during vs post COVID-19, by country
As a result of COVID-19, customers are increasingly looking for digital, non-touch based interactions with organizations, given concerns about physical interactions. The survey shows that even post pandemic customers across the world will still be increasing their use of touchless interfaces, such as facial recognitions, touchless interfaces, apps, etc. For instance, 90 percent of respondents in China expected to increase touchless interactions during the pandemic, and 68 percent of them showed willingness to keep doing the same after the pandemic.
