Customers having daily AI-enabled interactions in 2018 and 2020, by country

Published by
Bergur Thormundsson,
Mar 30, 2022
Customers' daily interactions with artificial intelligence (AI) are the highest in Sweden in 2020, with 70 percent of Swedish respondents reporting daily AI-enabled interactions with organizations. In contrast, only 31 percent of Spanish customers have AI-based daily interactions with organizations at that time.

Customers who have daily AI-enabled interactions with organizations in 2018 and 2020, by country

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Release date

July 2020

Region

Worldwide

Survey time period

April to May 2020

Number of respondents

5,300 respondents

Age group

18 years and older

Supplementary notes

Brazil and China were not surveyed in the 2018 study.

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