Customers are increasingly using AI-based systems to interact with organizations. As of 2020, 54 percent of customers have daily AI-enabled interactions with organizations, including using technologies such as chatbots, digital assistants, facial recognition or biometric scanners. Of the customers having daily AI-enabled interactions, 63 percent come from the age group between 26 and 35.
Customers having daily AI-enabled interactions with organizations as of 2020, by age
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Share of respondents
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Capgemini. (July 16, 2020). Customers having daily AI-enabled interactions with organizations as of 2020, by age [Graph]. In Statista. Retrieved August 31, 2024, from https://www.statista.com/statistics/1155970/customers-daily-ai-enabled-interactions-with-organizations-by-age/
Capgemini. "Customers having daily AI-enabled interactions with organizations as of 2020, by age ." Chart. July 16, 2020. Statista. Accessed August 31, 2024. https://www.statista.com/statistics/1155970/customers-daily-ai-enabled-interactions-with-organizations-by-age/
Capgemini. (2020). Customers having daily AI-enabled interactions with organizations as of 2020, by age . Statista. Statista Inc.. Accessed: August 31, 2024. https://www.statista.com/statistics/1155970/customers-daily-ai-enabled-interactions-with-organizations-by-age/
Capgemini. "Customers Having Daily Ai-enabled Interactions with Organizations as of 2020, by Age ." Statista, Statista Inc., 16 Jul 2020, https://www.statista.com/statistics/1155970/customers-daily-ai-enabled-interactions-with-organizations-by-age/
Capgemini, Customers having daily AI-enabled interactions with organizations as of 2020, by age Statista, https://www.statista.com/statistics/1155970/customers-daily-ai-enabled-interactions-with-organizations-by-age/ (last visited August 31, 2024)
Customers having daily AI-enabled interactions with organizations as of 2020, by age [Graph], Capgemini, July 16, 2020. [Online]. Available: https://www.statista.com/statistics/1155970/customers-daily-ai-enabled-interactions-with-organizations-by-age/