Between March and June 2020, seven percent of Black Americans used video chat more frequently to get in touch with their bank adviser or branch staff than usual, while only four percent of White Americans stated that it was the case. In fact, more than 80 percent of White Americans said that they didn't use video chat to contact their bank at all.
Share of consumers who contacted their bank advisor or branch staff via video chat in the past two weeks during COVID-19 pandemic in the United States in 2020, by race
Characteristic
Used more than before
Used same as before
Used less than before
Did not use at all
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McKinsey & Company. (July 30, 2020). Share of consumers who contacted their bank advisor or branch staff via video chat in the past two weeks during COVID-19 pandemic in the United States in 2020, by race [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1149403/video-chat-bank-adviser-branch-staff-covid19-usa/
McKinsey & Company. "Share of consumers who contacted their bank advisor or branch staff via video chat in the past two weeks during COVID-19 pandemic in the United States in 2020, by race." Chart. July 30, 2020. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1149403/video-chat-bank-adviser-branch-staff-covid19-usa/
McKinsey & Company. (2020). Share of consumers who contacted their bank advisor or branch staff via video chat in the past two weeks during COVID-19 pandemic in the United States in 2020, by race. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1149403/video-chat-bank-adviser-branch-staff-covid19-usa/
McKinsey & Company. "Share of Consumers Who Contacted Their Bank Advisor or Branch Staff via Video Chat in The past Two Weeks during Covid-19 Pandemic in The United States in 2020, by Race." Statista, Statista Inc., 30 Jul 2020, https://www.statista.com/statistics/1149403/video-chat-bank-adviser-branch-staff-covid19-usa/
McKinsey & Company, Share of consumers who contacted their bank advisor or branch staff via video chat in the past two weeks during COVID-19 pandemic in the United States in 2020, by race Statista, https://www.statista.com/statistics/1149403/video-chat-bank-adviser-branch-staff-covid19-usa/ (last visited July 22, 2024)
Share of consumers who contacted their bank advisor or branch staff via video chat in the past two weeks during COVID-19 pandemic in the United States in 2020, by race [Graph], McKinsey & Company, July 30, 2020. [Online]. Available: https://www.statista.com/statistics/1149403/video-chat-bank-adviser-branch-staff-covid19-usa/
