Americans who phoned their banks during COVID-19 in 2020, by race

Published by Statista Research Department, May 30, 2022
Between March and June 2020, 11 percent of Black Americans made more phone calls with their bank adviser or branch staff than usual, while only six percent of White Americans stated that it was the case. However, about 68 percent of White Americans said that they didn't call their banks at all.

Share of consumers who made phone calls with their bank advisor or branch staff in the past two weeks during the COVID-19 pandemic in the United States in 2020, by race

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Release date

July 2020

Region

United States

Survey time period

March to June 2020

Supplementary notes

The respondents were sampled and weighted to match the general population of the U.S. by the source.

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