Most-replied to star ratings by businesses in H1 2018-2019

Published by
Stacy Jo Dixon,
Apr 28, 2022
In the first half of 2018 and 2019, it was found that reviews with 1 star ratings and 5 star ratings had the highest response rate from businesses at 25.5 percent each. Reviews with 3 star ratings were replied to the least, with a 14.6 percent response rate.

Star ratings businesses replied to most in the 1st half of 2018 and 2019

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Release date

October 2019

Region

Worldwide

Survey time period

January 1, 2018 to June 30. 2018 and January 1. 2019 to June 30, 2019

Supplementary notes

Data is based on the analysis of GMB (Google My Business) profiles of 64,000 business locations in 4 countries. Countries included are the United States, UK, Germany, and France.

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