As of 2019, SMBs had higher average review star ratings across all industries than enterprise companies. During the measured period, SMB companies in the financial services sector had an average review star rating of 4.5 out of 5, whereas enterprise businesses only had a 3.6 star rating.
Average review star rating in selected verticals in 1st half 2018 and 2019, by company size
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Average review star rating in selected verticals in 1st half 2018 and 2019, by company size
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January 1, 2018 to June 30. 2018 and January 1. 2019 to June 30, 2019
Supplementary notes
Data is based on the analysis of GMB (Google My Business) profiles of 64,000 business locations in 4 countries. Countries included are the United States, UK, Germany, and France.
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Uberall. (October 24, 2019). Average review star rating in selected verticals in 1st half 2018 and 2019, by company size [Graph]. In Statista. Retrieved April 03, 2025, from https://www.statista.com/statistics/1143334/average-review-star-rating-industry-company-size/
Uberall. "Average review star rating in selected verticals in 1st half 2018 and 2019, by company size." Chart. October 24, 2019. Statista. Accessed April 03, 2025. https://www.statista.com/statistics/1143334/average-review-star-rating-industry-company-size/
Uberall. (2019). Average review star rating in selected verticals in 1st half 2018 and 2019, by company size. Statista. Statista Inc.. Accessed: April 03, 2025. https://www.statista.com/statistics/1143334/average-review-star-rating-industry-company-size/
Uberall. "Average Review Star Rating in Selected Verticals in 1st Half 2018 and 2019, by Company Size." Statista, Statista Inc., 24 Oct 2019, https://www.statista.com/statistics/1143334/average-review-star-rating-industry-company-size/
Uberall, Average review star rating in selected verticals in 1st half 2018 and 2019, by company size Statista, https://www.statista.com/statistics/1143334/average-review-star-rating-industry-company-size/ (last visited April 03, 2025)
Average review star rating in selected verticals in 1st half 2018 and 2019, by company size [Graph], Uberall, October 24, 2019. [Online]. Available: https://www.statista.com/statistics/1143334/average-review-star-rating-industry-company-size/
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