Customers whose orders were ready in less than 4 hours displayed higher levels of satisfaction with the overall Buy Online Pickup In Store (BOPIS) experience, giving it a rating of 4.5 out of 5 compared to a score of 3.97 by customers whose orders took longer than 4 hours to be ready for pickup.
Customer satisfaction with Buy Online Pick-up In-Store experience in the United States in 2018, by time of order completion*
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
IHL Group. (February 20, 2019). Customer satisfaction with Buy Online Pick-up In-Store experience in the United States in 2018, by time of order completion* [Graph]. In Statista. Retrieved December 26, 2024, from https://www.statista.com/statistics/1143277/bopis-customer-satisfaction-scores-us-by-metric/
IHL Group. "Customer satisfaction with Buy Online Pick-up In-Store experience in the United States in 2018, by time of order completion*." Chart. February 20, 2019. Statista. Accessed December 26, 2024. https://www.statista.com/statistics/1143277/bopis-customer-satisfaction-scores-us-by-metric/
IHL Group. (2019). Customer satisfaction with Buy Online Pick-up In-Store experience in the United States in 2018, by time of order completion*. Statista. Statista Inc.. Accessed: December 26, 2024. https://www.statista.com/statistics/1143277/bopis-customer-satisfaction-scores-us-by-metric/
IHL Group. "Customer Satisfaction with Buy Online Pick-up In-store Experience in The United States in 2018, by Time of Order Completion*." Statista, Statista Inc., 20 Feb 2019, https://www.statista.com/statistics/1143277/bopis-customer-satisfaction-scores-us-by-metric/
IHL Group, Customer satisfaction with Buy Online Pick-up In-Store experience in the United States in 2018, by time of order completion* Statista, https://www.statista.com/statistics/1143277/bopis-customer-satisfaction-scores-us-by-metric/ (last visited December 26, 2024)
Customer satisfaction with Buy Online Pick-up In-Store experience in the United States in 2018, by time of order completion* [Graph], IHL Group, February 20, 2019. [Online]. Available: https://www.statista.com/statistics/1143277/bopis-customer-satisfaction-scores-us-by-metric/
