Customers whose orders were ready in less than 4 hours displayed higher levels of satisfaction with the overall Buy Online Pickup In Store (BOPIS) experience, giving it a rating of 4.5 out of 5 compared to a score of 3.97 by customers whose orders took longer than 4 hours to be ready for pickup.
Customer satisfaction with Buy Online Pick-up In-Store experience in the United States in 2018, by time of order completion*
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IHL Group. (February 20, 2019). Customer satisfaction with Buy Online Pick-up In-Store experience in the United States in 2018, by time of order completion* [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1143277/bopis-customer-satisfaction-scores-us-by-metric/
IHL Group. "Customer satisfaction with Buy Online Pick-up In-Store experience in the United States in 2018, by time of order completion*." Chart. February 20, 2019. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1143277/bopis-customer-satisfaction-scores-us-by-metric/
IHL Group. (2019). Customer satisfaction with Buy Online Pick-up In-Store experience in the United States in 2018, by time of order completion*. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1143277/bopis-customer-satisfaction-scores-us-by-metric/
IHL Group. "Customer Satisfaction with Buy Online Pick-up In-store Experience in The United States in 2018, by Time of Order Completion*." Statista, Statista Inc., 20 Feb 2019, https://www.statista.com/statistics/1143277/bopis-customer-satisfaction-scores-us-by-metric/
IHL Group, Customer satisfaction with Buy Online Pick-up In-Store experience in the United States in 2018, by time of order completion* Statista, https://www.statista.com/statistics/1143277/bopis-customer-satisfaction-scores-us-by-metric/ (last visited November 22, 2024)
Customer satisfaction with Buy Online Pick-up In-Store experience in the United States in 2018, by time of order completion* [Graph], IHL Group, February 20, 2019. [Online]. Available: https://www.statista.com/statistics/1143277/bopis-customer-satisfaction-scores-us-by-metric/
