Leading mobile online purchase experiences among U.S. retailers 2018

Published by
Stephanie Chevalier,
May 4, 2022
As of 2018, shoppers in the U.S. were most satisfied with the mobile / smartphone purchase experience at Nordstrom, giving it a rating of 5 out of 5. Lowe's was the highest rated retailer for overall online purchase experience.

Leading retailers for mobile/smartphone purchase experiences among shoppers in the United States in 2018*

© Statista 2024
Download
Show detailed source information?
Register for free
Already a member?
Log in
Sources

Use Ask Statista Research Service

In cooperation with
Release date

February 2019

Region

United States

Survey time period

October to December 2018

Special properties

300 secret shoppers were sent to research BOPIS process of selected leading retailers across the U.S.

Supplementary notes

*Rating on a five-point Likert scale where 5 is extremely satisfied and 1 is extremely dissatisfied.

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interest

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " E-commerce worldwide "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you E-commerce worldwide

Overview

7

Leading players

7

Traffic and conversion

6

Shopping behavior

5

Digital payment

6

Further related statistics

10

Further Content: You might find this interesting as well

Statistics

Topics

E-commerce in NigeriaKey indicators of Nigeria's economyDemographics of NigeriaE-commerce in AfricaPrices and inflation in Nigeria
All features, all contents, at all times: Learn more about our professional solutions.

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interest

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.
Menu