As of 2020, around 86 percent of global consumers surveyed responded that they looked for retailers with easy product return policies when deciding where to make purchases. In addition, 81 percent said they would switch to a different retailer if they had a bad experience with returning goods.
Consumer attitudes towards return policy of retailers and its influence on their purchasing decision worldwide 2020*
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
IHL Group. (June 2, 2020). Consumer attitudes towards return policy of retailers and its influence on their purchasing decision worldwide 2020* [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1143014/consumer-opinions-on-retail-return-policies-worldwide/
IHL Group. "Consumer attitudes towards return policy of retailers and its influence on their purchasing decision worldwide 2020*." Chart. June 2, 2020. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1143014/consumer-opinions-on-retail-return-policies-worldwide/
IHL Group. (2020). Consumer attitudes towards return policy of retailers and its influence on their purchasing decision worldwide 2020*. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1143014/consumer-opinions-on-retail-return-policies-worldwide/
IHL Group. "Consumer Attitudes towards Return Policy of Retailers and Its Influence on Their Purchasing Decision Worldwide 2020*." Statista, Statista Inc., 2 Jun 2020, https://www.statista.com/statistics/1143014/consumer-opinions-on-retail-return-policies-worldwide/
IHL Group, Consumer attitudes towards return policy of retailers and its influence on their purchasing decision worldwide 2020* Statista, https://www.statista.com/statistics/1143014/consumer-opinions-on-retail-return-policies-worldwide/ (last visited December 21, 2024)
Consumer attitudes towards return policy of retailers and its influence on their purchasing decision worldwide 2020* [Graph], IHL Group, June 2, 2020. [Online]. Available: https://www.statista.com/statistics/1143014/consumer-opinions-on-retail-return-policies-worldwide/
