In 2020, 62 percent of White Americans in the United States were very satisfied with the advice they received from their bank on digital tool usage. As for the Black Americans, only 31 percent stated that they were very satisfied with their bank's advice on how to use digital tools.
Satisfaction levels of banking activities related to receiving advice from bank on digital tool usage in the United States in 2020, by race
Characteristic
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
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McKinsey & Company. (July 30, 2020). Satisfaction levels of banking activities related to receiving advice from bank on digital tool usage in the United States in 2020, by race [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1142526/satisfaction-banking-advice-digital-tool-usage-usa/
McKinsey & Company. "Satisfaction levels of banking activities related to receiving advice from bank on digital tool usage in the United States in 2020, by race." Chart. July 30, 2020. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1142526/satisfaction-banking-advice-digital-tool-usage-usa/
McKinsey & Company. (2020). Satisfaction levels of banking activities related to receiving advice from bank on digital tool usage in the United States in 2020, by race. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1142526/satisfaction-banking-advice-digital-tool-usage-usa/
McKinsey & Company. "Satisfaction Levels of Banking Activities Related to Receiving Advice from Bank on Digital Tool Usage in The United States in 2020, by Race." Statista, Statista Inc., 30 Jul 2020, https://www.statista.com/statistics/1142526/satisfaction-banking-advice-digital-tool-usage-usa/
McKinsey & Company, Satisfaction levels of banking activities related to receiving advice from bank on digital tool usage in the United States in 2020, by race Statista, https://www.statista.com/statistics/1142526/satisfaction-banking-advice-digital-tool-usage-usa/ (last visited July 22, 2024)
Satisfaction levels of banking activities related to receiving advice from bank on digital tool usage in the United States in 2020, by race [Graph], McKinsey & Company, July 30, 2020. [Online]. Available: https://www.statista.com/statistics/1142526/satisfaction-banking-advice-digital-tool-usage-usa/