In 2020, 65 percent of White Americans in the United States were very satisfied with the service provided by their bank related to opening new accounts. As for the Black Americans, only 40 percent stated that they were very satisfied with their bank's performance regarding this matter.
Satisfaction levels in service provided by bank when opening new accounts in the United States in 2020, by race
Characteristic
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
McKinsey & Company. (July 30, 2020). Satisfaction levels in service provided by bank when opening new accounts in the United States in 2020, by race [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1142525/satisfaction-banking-opening-new-account-usa/
McKinsey & Company. "Satisfaction levels in service provided by bank when opening new accounts in the United States in 2020, by race." Chart. July 30, 2020. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1142525/satisfaction-banking-opening-new-account-usa/
McKinsey & Company. (2020). Satisfaction levels in service provided by bank when opening new accounts in the United States in 2020, by race. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1142525/satisfaction-banking-opening-new-account-usa/
McKinsey & Company. "Satisfaction Levels in Service Provided by Bank When Opening New Accounts in The United States in 2020, by Race." Statista, Statista Inc., 30 Jul 2020, https://www.statista.com/statistics/1142525/satisfaction-banking-opening-new-account-usa/
McKinsey & Company, Satisfaction levels in service provided by bank when opening new accounts in the United States in 2020, by race Statista, https://www.statista.com/statistics/1142525/satisfaction-banking-opening-new-account-usa/ (last visited July 22, 2024)
Satisfaction levels in service provided by bank when opening new accounts in the United States in 2020, by race [Graph], McKinsey & Company, July 30, 2020. [Online]. Available: https://www.statista.com/statistics/1142525/satisfaction-banking-opening-new-account-usa/