According to a 2023 survey conducted by Rakuten Insight in South Korea, around 45.7 percent of respondents stated that their delivery app usage decreased or stopped during the COVID-19 pandemic because food delivery companies increased their fees. Around one in three stated that they had been affected by the pandemic's economic impact and were trying to reduce their expenses.
Reason for decreased food delivery app usage during the COVID-19 (coronavirus) pandemic in South Korea as of April 2023
respondents that ordered less or stopped ordering from food delivery apps during the COVID-19 pandemic
Method of interview
Online survey
Supplementary notes
Original question: "If you ordered less or stopped using food delivery apps : Why did you decrease or stop your use of food deliver apps? (up to three answers are allowed)"
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Rakuten Insight. (May 30, 2023). Reason for decreased food delivery app usage during the COVID-19 (coronavirus) pandemic in South Korea as of April 2023 [Graph]. In Statista. Retrieved December 27, 2024, from https://www.statista.com/statistics/1140794/south-korea-reason-for-decreased-delivery-app-usage-during-covid-19-pandemic/
Rakuten Insight. "Reason for decreased food delivery app usage during the COVID-19 (coronavirus) pandemic in South Korea as of April 2023." Chart. May 30, 2023. Statista. Accessed December 27, 2024. https://www.statista.com/statistics/1140794/south-korea-reason-for-decreased-delivery-app-usage-during-covid-19-pandemic/
Rakuten Insight. (2023). Reason for decreased food delivery app usage during the COVID-19 (coronavirus) pandemic in South Korea as of April 2023. Statista. Statista Inc.. Accessed: December 27, 2024. https://www.statista.com/statistics/1140794/south-korea-reason-for-decreased-delivery-app-usage-during-covid-19-pandemic/
Rakuten Insight. "Reason for Decreased Food Delivery App Usage during The Covid-19 (Coronavirus) Pandemic in South Korea as of April 2023." Statista, Statista Inc., 30 May 2023, https://www.statista.com/statistics/1140794/south-korea-reason-for-decreased-delivery-app-usage-during-covid-19-pandemic/
Rakuten Insight, Reason for decreased food delivery app usage during the COVID-19 (coronavirus) pandemic in South Korea as of April 2023 Statista, https://www.statista.com/statistics/1140794/south-korea-reason-for-decreased-delivery-app-usage-during-covid-19-pandemic/ (last visited December 27, 2024)
Reason for decreased food delivery app usage during the COVID-19 (coronavirus) pandemic in South Korea as of April 2023 [Graph], Rakuten Insight, May 30, 2023. [Online]. Available: https://www.statista.com/statistics/1140794/south-korea-reason-for-decreased-delivery-app-usage-during-covid-19-pandemic/
