As of 2020, 70 percent of Russian tourism companies stated they had a website. Electronic document management systems were used 54 percent of firms and planned to be implemented by further 17 percent. Agile methodology was listed as the least used by Russian tourism companies in 2019, with 60 percent not willing to integrate it.
Digital solutions and software used by tourism companies in Russia in 2019, by implementation stage
Characteristic
Implemented
Implementation in the process
Planned to be implemented
Not implemented and not planned
Website
70%
12%
10%
8%
Electronic document management system (EDMS)
54%
17%
11%
18%
Accounting software (CRM, ERP)
34%
19%
18%
29%
Online sales
33%
19%
16%
32%
Application (fo sales, call-center support, etc)
29%
18%
17%
36%
Chat bot
28%
22%
19%
31%
Cloud service
28%
18%
18%
36%
Real-time package consolidation
21%
16%
16%
47%
Cybersecurity
17%
23%
16%
44%
Internet of things (IoT)
15%
13%
14%
58%
Big data processing programs
14%
13%
17%
56%
Calculations and accounting using blockchain system
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Center for Strategic Research. (April 20, 2020). Digital solutions and software used by tourism companies in Russia in 2019, by implementation stage [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1140762/digital-solutions-use-by-tourism-companies-russia/
Center for Strategic Research. "Digital solutions and software used by tourism companies in Russia in 2019, by implementation stage." Chart. April 20, 2020. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1140762/digital-solutions-use-by-tourism-companies-russia/
Center for Strategic Research. (2020). Digital solutions and software used by tourism companies in Russia in 2019, by implementation stage. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1140762/digital-solutions-use-by-tourism-companies-russia/
Center for Strategic Research. "Digital Solutions and Software Used by Tourism Companies in Russia in 2019, by Implementation Stage." Statista, Statista Inc., 20 Apr 2020, https://www.statista.com/statistics/1140762/digital-solutions-use-by-tourism-companies-russia/
Center for Strategic Research, Digital solutions and software used by tourism companies in Russia in 2019, by implementation stage Statista, https://www.statista.com/statistics/1140762/digital-solutions-use-by-tourism-companies-russia/ (last visited December 23, 2024)
Digital solutions and software used by tourism companies in Russia in 2019, by implementation stage [Graph], Center for Strategic Research, April 20, 2020. [Online]. Available: https://www.statista.com/statistics/1140762/digital-solutions-use-by-tourism-companies-russia/
