U.S. bank customer service satisfaction by race 2020

In 2020, 59 percent of White Americans in the United States were very satisfied with the service their bank provided them when contacting it regarding their personal account. As for the Black Americans, about 45 percent stated that they were very satisfied with their bank's service related to managing their personal account.

Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race

Characteristic	Very satisfied	Satisfied	Dissatisfied	Very dissatisfied
-	-	-	-	-
-	-	-	-	-

Statistic: Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race

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In cooperation with

McKinsey & Company

Release date

July 2020

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Region

United States

Survey time period

March to June 2020

Supplementary notes

Transaction banking activities, for instance, include withdrawals and deposits.
The respondents were sampled and weighted to match the general population of the U.S. by the source.

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