In 2020, 59 percent of White Americans in the United States were very satisfied with the service their bank provided them when contacting it regarding their personal account. As for the Black Americans, about 45 percent stated that they were very satisfied with their bank's service related to managing their personal account.
Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race
Transaction banking activities, for instance, include withdrawals and deposits.
The respondents were sampled and weighted to match the general population of the U.S. by the source.
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McKinsey & Company. (July 30, 2020). Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race [Graph]. In Statista. Retrieved December 25, 2024, from https://www.statista.com/statistics/1139960/satisfaction-banking-customer-service-usa-by-race/
McKinsey & Company. "Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race." Chart. July 30, 2020. Statista. Accessed December 25, 2024. https://www.statista.com/statistics/1139960/satisfaction-banking-customer-service-usa-by-race/
McKinsey & Company. (2020). Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race. Statista. Statista Inc.. Accessed: December 25, 2024. https://www.statista.com/statistics/1139960/satisfaction-banking-customer-service-usa-by-race/
McKinsey & Company. "Satisfaction Levels of Banking Activities Related to Contacting Your Bank for Service on Your Account in The United States in 2020, by Race." Statista, Statista Inc., 30 Jul 2020, https://www.statista.com/statistics/1139960/satisfaction-banking-customer-service-usa-by-race/
McKinsey & Company, Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race Statista, https://www.statista.com/statistics/1139960/satisfaction-banking-customer-service-usa-by-race/ (last visited December 25, 2024)
Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race [Graph], McKinsey & Company, July 30, 2020. [Online]. Available: https://www.statista.com/statistics/1139960/satisfaction-banking-customer-service-usa-by-race/
