In 2020, 59 percent of White Americans in the United States were very satisfied with the service their bank provided them when contacting it regarding their personal account. As for the Black Americans, about 45 percent stated that they were very satisfied with their bank's service related to managing their personal account.
Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race
Characteristic
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
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Transaction banking activities, for instance, include withdrawals and deposits.
The respondents were sampled and weighted to match the general population of the U.S. by the source.
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McKinsey & Company. (July 30, 2020). Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1139960/satisfaction-banking-customer-service-usa-by-race/
McKinsey & Company. "Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race." Chart. July 30, 2020. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1139960/satisfaction-banking-customer-service-usa-by-race/
McKinsey & Company. (2020). Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1139960/satisfaction-banking-customer-service-usa-by-race/
McKinsey & Company. "Satisfaction Levels of Banking Activities Related to Contacting Your Bank for Service on Your Account in The United States in 2020, by Race." Statista, Statista Inc., 30 Jul 2020, https://www.statista.com/statistics/1139960/satisfaction-banking-customer-service-usa-by-race/
McKinsey & Company, Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race Statista, https://www.statista.com/statistics/1139960/satisfaction-banking-customer-service-usa-by-race/ (last visited July 22, 2024)
Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race [Graph], McKinsey & Company, July 30, 2020. [Online]. Available: https://www.statista.com/statistics/1139960/satisfaction-banking-customer-service-usa-by-race/