Satisfaction with transaction banking services in the U.S. 2020, by race

Published by Statista Research Department, May 30, 2022
In 2020, about 65 percent of White Americans in the United States said that they were very satisfied with their transaction banking services, while Black Americans with the same level of satisfaction amounted to 55 percent. Only two percent of White Americans and five percent of Black Americans were very dissatisfied with their transaction banking services.

Satisfaction levels of transaction banking services in the United States in 2020, by race

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Release date

July 2020

Region

United States

Survey time period

March to June 2020

Supplementary notes

Transaction banking activities, for instance, include withdrawals and deposits.
The respondents were sampled and weighted to match the general population of the U.S. by the source.

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