In 2020, about 65 percent of White Americans in the United States said that they were very satisfied with their transaction banking services, while Black Americans with the same level of satisfaction amounted to 55 percent. Only two percent of White Americans and five percent of Black Americans were very dissatisfied with their transaction banking services.
Satisfaction levels of transaction banking services in the United States in 2020, by race
Characteristic
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
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Transaction banking activities, for instance, include withdrawals and deposits.
The respondents were sampled and weighted to match the general population of the U.S. by the source.
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McKinsey & Company. (July 30, 2020). Satisfaction levels of transaction banking services in the United States in 2020, by race [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1139958/satisfaction-transaction-banking-usa-race/
McKinsey & Company. "Satisfaction levels of transaction banking services in the United States in 2020, by race." Chart. July 30, 2020. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1139958/satisfaction-transaction-banking-usa-race/
McKinsey & Company. (2020). Satisfaction levels of transaction banking services in the United States in 2020, by race. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1139958/satisfaction-transaction-banking-usa-race/
McKinsey & Company. "Satisfaction Levels of Transaction Banking Services in The United States in 2020, by Race." Statista, Statista Inc., 30 Jul 2020, https://www.statista.com/statistics/1139958/satisfaction-transaction-banking-usa-race/
McKinsey & Company, Satisfaction levels of transaction banking services in the United States in 2020, by race Statista, https://www.statista.com/statistics/1139958/satisfaction-transaction-banking-usa-race/ (last visited July 22, 2024)
Satisfaction levels of transaction banking services in the United States in 2020, by race [Graph], McKinsey & Company, July 30, 2020. [Online]. Available: https://www.statista.com/statistics/1139958/satisfaction-transaction-banking-usa-race/