As per the results of a July 2020 survey conducted to understand if a class action suit mechanism will be instrumental in getting companies to accept defective products in India, a majority of respondents agreed with it. The results of the same survey revealed that a majority of the consumers suffered with defective product/service purchase.
Instrumenting class action suit as a mechanism for returning defective consumer products across India as of July 2020
respondents from tier 1, tier 2 and tier 3 cities covering 270 districts.
Method of interview
Online survey
Supplementary notes
Survey question:
"Do you believe a class action suit mechanism (where a large number of consumers facing the same issue with a defective product come together) be instrumental in getting companies to accept returns of defective products?"
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LocalCircles. (July 22, 2020). Instrumenting class action suit as a mechanism for returning defective consumer products across India as of July 2020 [Graph]. In Statista. Retrieved January 08, 2025, from https://www.statista.com/statistics/1136762/india-class-action-suit-for-returning-defective-consumer-products/
LocalCircles. "Instrumenting class action suit as a mechanism for returning defective consumer products across India as of July 2020." Chart. July 22, 2020. Statista. Accessed January 08, 2025. https://www.statista.com/statistics/1136762/india-class-action-suit-for-returning-defective-consumer-products/
LocalCircles. (2020). Instrumenting class action suit as a mechanism for returning defective consumer products across India as of July 2020. Statista. Statista Inc.. Accessed: January 08, 2025. https://www.statista.com/statistics/1136762/india-class-action-suit-for-returning-defective-consumer-products/
LocalCircles. "Instrumenting Class Action Suit as a Mechanism for Returning Defective Consumer Products across India as of July 2020." Statista, Statista Inc., 22 Jul 2020, https://www.statista.com/statistics/1136762/india-class-action-suit-for-returning-defective-consumer-products/
LocalCircles, Instrumenting class action suit as a mechanism for returning defective consumer products across India as of July 2020 Statista, https://www.statista.com/statistics/1136762/india-class-action-suit-for-returning-defective-consumer-products/ (last visited January 08, 2025)
Instrumenting class action suit as a mechanism for returning defective consumer products across India as of July 2020 [Graph], LocalCircles, July 22, 2020. [Online]. Available: https://www.statista.com/statistics/1136762/india-class-action-suit-for-returning-defective-consumer-products/