As per the results of a July 2020 survey conducted to understand the extent of the issues faced by consumers in India, a majority of respondents said that they have had one or more inherently defective products in the last three years. Among those who purchased a defective product, nearly 27 percent had raised the issue with the service provider and had it fixed. The service areas where a large number of consumers faced issues regularly were billing for mobile telephone services and DTH services among others.
Preferred method of resolving a defective consumer service across India as of July 2020
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LocalCircles. (July 22, 2020). Preferred method of resolving a defective consumer service across India as of July 2020 [Graph]. In Statista. Retrieved January 08, 2025, from https://www.statista.com/statistics/1136633/india-resolution-of-defective-consumer-product/
LocalCircles. "Preferred method of resolving a defective consumer service across India as of July 2020." Chart. July 22, 2020. Statista. Accessed January 08, 2025. https://www.statista.com/statistics/1136633/india-resolution-of-defective-consumer-product/
LocalCircles. (2020). Preferred method of resolving a defective consumer service across India as of July 2020. Statista. Statista Inc.. Accessed: January 08, 2025. https://www.statista.com/statistics/1136633/india-resolution-of-defective-consumer-product/
LocalCircles. "Preferred Method of Resolving a Defective Consumer Service across India as of July 2020." Statista, Statista Inc., 22 Jul 2020, https://www.statista.com/statistics/1136633/india-resolution-of-defective-consumer-product/
LocalCircles, Preferred method of resolving a defective consumer service across India as of July 2020 Statista, https://www.statista.com/statistics/1136633/india-resolution-of-defective-consumer-product/ (last visited January 08, 2025)
Preferred method of resolving a defective consumer service across India as of July 2020 [Graph], LocalCircles, July 22, 2020. [Online]. Available: https://www.statista.com/statistics/1136633/india-resolution-of-defective-consumer-product/
